Refund Policy

Returns

We have a 30-day return policy. Any claims for damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If returned in unsatisfactory packaging we may provide a partial refund.

You’ll also need the receipt or proof of purchase. 
 


To begin processing any type of return, you can contact us at hello@vrynk.com and provide your name, the order number, and the reason for returning the product. Our customer support team will then provide return instructions and return delivery address. Please do not return your parcel without our approval.

Once we have received the product and the return has been processed, we can issue the exchange. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any return question at hello@vrynk.com.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment to yourself.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note: shipping costs are non-refundable.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vrynk.com.

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@vrynk.com.

Sale items or gift cards


Only regular priced items may be refunded, unfortunately sale items and gift cards are not eligible for returns or exchanges, unless reason is for defective items.

Purchases made with Black Friday and Cyber Monday discounts will not be eligible for returns, unless reason is defective. We will not allow store credit or refunds.

Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals. There will be no refunding of the difference in price if you purchased an item before the sales started.

Exchanges 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vrynk.com along with evidence.

Exceptions / non-returnable items 


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Damages and issues 


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period 


Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.